Initial Disclosure Document

Important information on what we do and how we work

We have provided the information below to help you better understand our business, the products and services we provide, and their suitability for your needs.

Company Details
Total Fleet Services Limited
Registered Address: Security House, Littleton Drive, Huntington, Cannock, Staffs, WS12 4TS
Telephone: 01543 431080
Registered in England No: 02774092, VAT No: 642 888 010

Total Fleet is an appointed representative of Hanborough Enterprises Limited who is authorised and regulated by the Financial Conduct Authority, Firm Reference Number: 631448

Services
Total Fleet provides a credit broking and intermediary service to business customers and private individuals. This includes a product and price comparison service, vehicle and financial recommendations, and introductions to a panel of funders and service providers. We also offer an insurance brokerage service for individual and fleet policies.

The funders and insurance providers used have been carefully selected by Total Fleet based on their track record of delivering value to their customers. However, the final decision as to the financial value and suitability of these products and services rests with you.

When introducing you to a financial institution or service provider we will, in most circumstances, receive a commission. We may also charge a documentation fee to cover the time and administrative resource involved in arranging the contract. However, you can be assured that any fees due will be clearly communicated to you before you make a final, legally binding, decision.

In order to complete an application in the name of a individual or commercial entity, we may need to collect personal data which is used to decide the applicant’s ability to make all payments which will be due under the proposed agreement. This information will only be disclosed to parties which are either directly or indirectly involved in the provision of the service or financial product being applied for. Where this includes a search against any credit reference agencies or other relevant bodies and authorities, a record of these searches will be recorded against your personal and/or business credit records.

Customer Service and Complaints
Total Fleet aims to consistently deliver the highest standards in customer service. To talk with a senior member of the management team about any aspect of the service we have provided, please get in touch directly on 01543 431080. You can also contact us in writing using the details shown above. If for any reason you are dissatisfied with any aspect of our service to you, and you feel that your concerns have not been adequately addressed, please review our complaints procedure.

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